Privacy Policy
Last Updated: March 15, 2025
At Desktop Force Smart, we believe your privacy matters. This policy explains how we handle your personal information when you work with us on your wedding and celebration video projects. We've written this in plain language because legal jargon shouldn't be a barrier to understanding your rights.
Information We Collect
When you reach out to us for video editing services, we collect information that helps us deliver the best possible results for your special moments. Here's what we typically gather and why we need it:
Contact and Project Information
- Your name, email address, and phone number for project communication
- Wedding or event details including dates, venues, and special requirements
- Raw video footage and photos you provide for editing
- Music preferences and any specific editing instructions
- Payment information processed through secure payment gateways
We also collect technical information when you visit our website, including your IP address and browser type. This helps us improve our site and understand how clients find us.
How We Use Your Information
Your information serves specific purposes related to creating amazing video memories:
- Communicating about your project timeline and requirements
- Processing your video footage and creating your final edited content
- Handling payments and sending invoices
- Following up on project satisfaction and gathering feedback
- Sending occasional updates about our services (only if you've opted in)
We never sell your personal information to third parties. Your wedding memories and personal details stay confidential.
Data Storage and Security
Protecting your precious video content is something we take seriously. Here's how we keep your information secure:
Your video files are stored on encrypted servers with limited access. We use secure file transfer protocols when you send us footage, and our editing workstations are password-protected. Raw footage is typically deleted from our systems 90 days after final delivery, though we can arrange longer retention if needed.
Our operations comply with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your information receives proper legal protection.
Your Rights and Choices
You have several rights regarding your personal information. Here's what you can do and how to do it:
Access Your Data
Request a copy of all personal information we have about you. We'll provide this within 21 days of your request.
Update Information
Correct any inaccurate personal details we have on file. Just send us the updated information via email.
Delete Your Data
Request deletion of your personal information, though we may need to retain some data for legal or business purposes.
Withdraw Consent
Opt out of marketing communications or withdraw consent for data processing at any time.
Sharing and Third Parties
We work with a few trusted partners to deliver our services, but we're selective about who gets access to your information:
- Payment processors for handling transactions securely
- Cloud storage providers for secure file backup (all data encrypted)
- Email service providers for project communication
- Legal advisors if required by law or to protect our business interests
These partners are contractually bound to protect your information and can only use it for the specific services they provide to us. We never share your video content or personal details for marketing purposes.
Cookies and Website Data
Our website uses cookies to improve your browsing experience and help us understand how people use our site. These include:
- Essential cookies that make the website function properly
- Analytics cookies to understand visitor patterns (anonymized data)
- Preference cookies to remember your language and display settings
You can control cookie settings through your browser, though disabling certain cookies might affect website functionality.
International Data Transfers
While we primarily operate within Malaysia, some of our technology partners may process data outside the country. When this happens, we ensure appropriate safeguards are in place to protect your information according to international data protection standards.
Any international transfers comply with Malaysia's PDPA requirements and include contractual protections for your personal data.
Changes to This Policy
We may update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify existing clients by email and update the "Last Updated" date above.
We recommend checking this page periodically if you're a returning client. Your continued use of our services after policy changes indicates acceptance of the updated terms.
Privacy Questions?
If you have questions about this privacy policy or how we handle your information, we're here to help.
Email: info@desktopforcesmart.com
Phone: +60196159071
Address: Ss 12, 47500 Subang Jaya, Selangor, Malaysia
We typically respond to privacy inquiries within 48 hours during business days.